Frequently Asked Questions

Find answers to common questions about HelpClub

General Questions

HelpClub is a platform that connects people who need legal or social assistance with verified volunteers, lawyers, and NGOs. We provide AI-powered guidance (Level 2 support) and human help to resolve your issues.
Yes, HelpClub is completely free to use. Our mission is to make legal and social help accessible to everyone, regardless of their financial situation. There are no hidden charges or subscription fees.
Anyone who needs legal or social assistance can use HelpClub. Our services are available to users from all countries. Whether you're facing a consumer rights issue, need help with government services, or require legal guidance, HelpClub is here to help.

Submitting Support Requests

  1. Create an account or log in
  2. Click "New Ticket" from your dashboard
  3. Select a category that best describes your issue
  4. Provide a detailed description of your problem
  5. Attach any relevant documents (optional)
  6. Choose to submit publicly or anonymously
  7. Submit your request
Yes! When submitting a ticket, you can choose the "Hide my name" option. This will keep your identity hidden from helpers and other users viewing your request. However, your identity is still stored securely in our system for security purposes.
HelpClub provides support in various categories including:
  • Legal advice and guidance
  • Consumer rights issues
  • Government services help
  • Documentation assistance
  • Social welfare schemes
  • Employment and labor issues
  • Family and personal matters

AI Support & Helpers

When you submit a ticket, our AI assistant (Level 2 support) automatically analyzes your issue and provides initial guidance. The AI can answer common questions, provide relevant information, and guide you through basic steps. If your issue requires human expertise, you can escalate to a volunteer, lawyer, or NGO.
Helpers are verified volunteers, lawyers, or NGO representatives who assist users on HelpClub. They browse available tickets, claim issues they can help with, and provide personalized guidance. All helpers go through a verification process to ensure quality support.
If the AI cannot fully resolve your issue, you can click the "Escalate to Human" button in your ticket's AI chat. This makes your ticket visible to verified helpers who can provide personalized, human assistance. You can also directly message in your ticket to attract helper attention.

Account & Privacy

Click the "Register" button on the homepage. Fill in your details including name, email, and password. You'll need to verify your email address before you can start submitting tickets. The registration process is quick.
Yes, we take your privacy seriously. We use industry-standard encryption and security measures to protect your data. Your personal information is never sold to third parties. You can also submit tickets anonymously to keep your identity hidden from other users. Read our Privacy Policy for more details.
Go to your Profile settings and click "Delete Account." This will permanently remove your account and associated data. Please note that this action cannot be undone. If you have any issues, contact us at support@helpclub.in.

Technical Issues

Check your spam/junk folder first. If you still don't see it, try resending the verification email from the login page. Make sure you entered the correct email address. If the problem persists, contact our support team.
When creating or replying to a ticket, you'll find an attachment button. You can upload documents, images, or other files that are relevant to your issue. Supported file types include PDF, JPG, PNG, and common document formats.
Try these steps:
  • Clear your browser cache and cookies
  • Try a different browser
  • Disable browser extensions
  • Check your internet connection
  • Try accessing from a different device
If the issue continues, please contact us with details about the problem.

For Helpers

To become a helper:
  1. Create an account or log in
  2. Go to Dashboard and click "Become a Helper"
  3. Select your role (Volunteer, Lawyer, or NGO)
  4. Fill in your details (license number for lawyers, organization name for NGOs)
  5. Submit your application
  6. Wait for admin verification
Once verified, you'll get access to the helper workspace to browse and claim tickets.
Helpers can browse available tickets in the Browse section or view assigned tickets in their Workspace. To help with a ticket, click "Claim" on a ticket you can assist with. Once claimed, you can communicate with the user through the ticket's messaging system and update the ticket status as you progress.

Still Have Questions?

Can't find the answer you're looking for? We're here to help!

Email: support@helpclub.in

Website: helpclub.in