Refund Policy

1. Our Services

HelpClub is a community platform. Our core services include:

• Submitting support requests
• Receiving AI-assisted guidance
• Connecting with volunteers and helpers
• Accessing public information and resources

These services are provided at no cost to users.

2. No Payment Required

HelpClub does not charge users for submitting requests or receiving assistance from volunteers. You should never be asked to pay for:

• Submitting a support request
• Basic AI guidance and information
• Connecting with volunteers
• Accessing public resources

3. Third-Party Services

While HelpClub connects you with helpers who provide services at no cost, some helpers (such as lawyers or professionals) may offer additional paid services outside our platform. In such cases:

• Any fees are between you and the service provider
• HelpClub is not responsible for third-party charges
• Always clarify costs before engaging paid services
• Get written agreements for any paid services

4. Donations

If you choose to make a voluntary donation to support HelpClub:

• Donations are non-refundable
• Donations are used to maintain and improve the platform
• You can cancel recurring donations at any time

5. Dispute Resolution

If you have a concern about charges or services:

1. Contact the service provider directly first
2. If unresolved, contact HelpClub support
3. We will mediate to the best of our ability
4. For legal matters, consult appropriate authorities

6. Fraudulent Charges

If you believe someone has used your payment information without authorization on HelpClub:

1. Contact your bank immediately
2. Report to cybercrime.gov.in
3. Email us at support@helpclub.in
4. We will investigate and assist

7. Contact

For any questions about this Refund Policy, contact us at: