Privacy Policy

1. Introduction

Welcome to HelpClub ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Personal Information

• Name and email address when you create an account
• Contact information you provide in support requests
• Profile information (avatar, city, role)

2.2 Support Request Data

• Descriptions of issues you submit
• Attachments you upload
• Communications with helpers and AI

2.3 Usage Data

• Pages visited and features used
• Device and browser information
• IP address and location data

3. How We Use Your Information

• To provide and maintain our services
• To connect you with volunteers, lawyers, and NGOs
• To provide AI-assisted guidance
• To improve our platform
• To communicate with you about your requests

4. Data Sharing

We do not sell your personal information. We may share your data with:

• Verified helpers who claim your request
• Service providers who assist our operations
• Law enforcement when required by law

5. Anonymous Requests

When you submit a request anonymously, your name is hidden from helpers and other users. However, our system still stores your identity for security purposes.

6. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of communications

8. Cookies

We use cookies to maintain your session and improve your experience. You can control cookies through your browser settings.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or website notice.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: